It’s not an easy time to be an HR leader. COVID-19 abruptly and unexpectedly disrupted the workforce, driving drastic and immediate changes to the way business is done. George Floyd’s shocking death has sparked overdue and tough conversations about racial inequalities. HR leaders’ minds are spinning with questions:
These only begin to touch on all the considerations that employers and HR leaders must address. There certainly aren’t simple answers to these challenges, and needs vary widely based on company demographics, location, industry, and many other factors.
Here at Shortlister, we are passionate about understanding the solutions available to address needs in the HR and employee benefits market. We have the privilege to partner with solution providers, insurance brokers, HR consultants and employers of all sizes. Through this unique lens we’ve identified a number of solutions which have emerged to address these challenges or resurged in importance due to recent events.
The number one priority for most employers when contemplating a return to the workplace is safety. Beyond the immediate COVID-19 health concerns, employers need to ensure their employees remain healthy – both physically and emotionally – as we continue to navigate the “new normal.” Many solutions exist to support these efforts:
While the novelty of WFH may have worn off, the reality is that this grand experiment of forced remote work will have a permanent impact on the way many of us do our jobs. There are myriad considerations for employers, from engaging a dispersed workforce to ensuring productivity to accomplishing hiring and performance management activities from afar. We’re seeing a high demand for solutions such as:
A historic number of corporations and business leaders are speaking out in the wake of our country’s most recent crisis over racism and police brutality. The messages are seemingly heartfelt, with promises to address issues within their own workforce as well as working to effect change in society. It’s time to move beyond vague promises and focus on real systemic change. Companies are considering:
We don’t have a crystal ball to see how the workforce will change as a result of this extraordinary time in our history. However, we firmly believe that organizations that deliver strong leadership with empathy, transparency, and honesty will be best positioned to lead their businesses out of crisis.
|Shortlister Public Site
|Who can Access Shortlister?||Versions of the Shortlister app are available for employers and benefits consultants to access detailed information on service providers and issue RFPs.||Anyone can access the basic vendor data listed on the Shortlister public site, free of charge.|
|Do employer & consultant users pay to access Shortlister?||Yes – There is a monthly subscription fee||No – Shortlister's public site has tens of thousands of visitors per month that are researching vendors. They do not pay to access this basic vendor data.|
|Do service providers pay to be listed?||No – Service providers can enroll on the Shortlister app for free.||No – Service Providers do not pay to be listed on the Shortlister public site.|
|Can service providers pay to improve their position?||No – The Shortlister app's matching algorithm is completely neutral & unbiased. It matches employer & consultant users with service providers based on how closely the buyers requirements match the service provider's capabilities.||Yes – ONLY on Shortlister's public site. Service providers can bid to show up higher on listing pages. This is how Shortlister is compensated for the substantial effort it takes to curate this pages and vet vendor data.|
|What if a service provider doesn't pay Shortlister?||Nothing – Service providers don't pay a fee to participate on the Shortlister app and are matched based on how well their capabilities align with a buyer's demographics and needs.||Service providers will still be listed on the pages for the services they provide, they will just be listed below those that have bid to list higher on that particular product page.|
|What about the Top Vendor lists at the top of the product listing pages? Is there a fee to be listed?||Not Applicable – The Shortlister app doesn't display Top Vendor lists because the algorithm generates a custom list based on the customer's needs.||Yes - There is a nominal fee of $50 per quarter that's charged if a service provider is approved for a Top Vendor list. Shortlister evaluates vendor capabilities & market performance data to determine who should be listed. Evaluating this data takes considerable time and effort, so the nominal $50 fee covers the cost of the work it takes to curate these lists. If a vendor applies for a Top Vendor list but doesn’t meet the criteria, they are not charged a fee.|
|Who provides reviews of service providers?||Reviews on Shortlister's app are collected from employers and consultants. Service providers are also able to collect reviews from their customers, once they are validated by Shortlister. When a user is logged into the Shortlister app, they can clearly see the source of the review.||Public site reviews are an aggregation of employer, consultant and provider-collected reviews. There is no way for public site visitors to differentiate the source of the review.|
|Do service providers see information and reviews put in the site by your users?||Service providers cannot see the information put in by Shortlister's consultant and employer users.||Service providers can see information that was collected from their own clients.|