PACK HEALTH - Meet A Vendor

Shortlister hosted Mary Beth Basu, RDN/LDN, CHC, Director of Strategy and Sales for Payers/Health Plans at Pack Health, to share how Pack Health’s evidence-based patient engagement platform is designed to help members change behaviors, leading to closed care gaps, improved outcomes, and lowered costs.


Pack Health is a patient engagement platform that integrates one-on-one health coaching, evidence-based content, and clinically validated metrics to deliver highly personalized, human-to-human support across 25+ chronic conditions. The high-touch engagement model is proven to increase care access, improve experience, reduce costs, and drive better health outcomes for individuals with chronic conditions.


Pack Health takes a holistic approach to care and expands focus beyond condition-specific education to comprehensive resources and support for a variety of health needs.

  • Pack Health supports 25+ conditions on one platform allowing for a seamless member experience to support members with multi-chronic conditions.
  • Simple, relationship-driven engagement with a dedicated Health Advisor communicating 5x per week with each member and unlimited inbound touchpoints.
  • Open tech stack configurations for each client: over 450 device integrations, personalize care escalations, and SDOH services such as healthy food delivery for the seamless member experience.
  • Evidence-based curriculums aligned with HEDIS and clinical measures. Insights from a member in-between visits, via 150+ data points. Empathy-driven coaching.


  • Members are paired with a trusted Health Advisor
  • No app, login required, just calls, texts, emails based on member preference
  • Personalized curriculum and care coordination services delivered to the member
  • Variety of coaching techniques used to drive engagement (motivational interviewing, reflective listening)
  • Setup prompts/nudges to build new routine and habits to keep member accountable


Coordination, escalation, and last mile of care

  • 5x per week outbound+ unlimited inbound touchpoints; omnichannel; frictionless
  • 25+ conditions covered with multi-condition engagement
  • Condition-specific education that addresses comorbidities
  • A human Health Advisor to support and escalate

Best-in-class tech and expansive integrations

  • Integrates with over 450 devices that members already use/have
  • High-tech platform without the confusion for members
  • Flexible and scalable to meet individual needs
  • Co-branded and white-labeling options to drive brand loyalty

An evidence-based model with results and ROI

  • Validated metrics and outcomes with transparent reporting
  • A demonstrated $5:1 return on investment
  • NCQA-Accredited and endorsed by the ADA, CDC, and other reputable organizations
  • Published research driving efficacy, action, and improvements

For employers and health plans, having a member-centric, digital-first strategy has gone from a “nice to have” to a “need to have.” The good news is that Pack Health offers organizations an effective digital engagement strategy to provide comprehensive support and value to members while still achieving results for the bottom line.

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