Shortlister hosted Sean Fogarty, President, and Dave Pawlowski, Vice President of Administration at CuraLinc Healthcare, to share more about their new text therapy platform, TextcoachTM.
The need for remote and digital modalities to address employee mental health has never been greater. 80% of workers with a mental health condition report that shame and stigma prevent them from seeking treatment and over 113 million Americans live in what Kaiser characterizes as mental health professional shortage areas’. The result: over 56% of American adults with a mental illness do not receive treatment.
Text therapy can fill access and care delivery gaps commonly found within the mental health treatment ecosystem. Those who are afraid, embarrassed or unable to access traditional care might be more open to sharing their personal thoughts and concerns and receiving treatment via text from the comfort and convenience of their own home. Furthermore, unlike traditional therapy, which is typically accessed reactively, text therapy also has utility as a proactive resource. About a quarter of Textcoach participants use the platform to proactively build mindfulness, develop coping skills and boost resilience.
TextcoachTM is a stigma-free web and mobile platform that allows participants to conveniently connect with a licensed mental health counselor, also known as a Coach’. The platform helps users tackle concerns such as depression, stress and anxiety and social isolation or proactively address focus areas like mindfulness and resiliency through an exchange of secure text messages, voicenotes, audio/video lessons and tip sheets.
Textcoach participants get convenient access to unlimited, message-based coaching on any device. Coaches engage with participants daily (at minimum) without the hassle of scheduling appointments and without the stigma associated with seeking traditional counseling or therapy. The application is safe, effective, secure and stigma-free.
The program is based on an asynchronous exchange of text messages and is purposefully intended to take place over a period of time, which allows each participant to share as much or as little with their Coach at their pace and on their terms. Unlike traditional therapy, participants can message their Coach whenever and wherever they’d like. Coaches can share a variety of resources that make TextcoachTM a multi-dimensional experience tailored to each individual user.
Referring to TextchoachTM clinicians as Coaches further helps to reduce the stigma associated with mental health therapy. However, they still provide the highest level of clinical care and support. A Coach’s profile is made up of the following:
Masters or Doctorate in mental health discipline
Current professional license(s) to practice independently
Average of 11 years post-graduate experience
BC-TMH (Board Certified Telemental Health Provider) Accredited
In addition, Coaches use evidence-based tools like the SPS-6 and WOS to optimize the care plan for each participant and to measure the impact of coaching on user wellbeing and productivity. Not only are the coaches experienced, credentialed and armed with evidence-based tools, they’re passionate and dedicated to making a difference in the lives of others and are excited to be using this platform to reach more people in need.
TextcoachTM is intended to treat low to moderate severity concerns, like stress, relationship issues, grief, and early-stage depression or anxiety and also to proactively help users with focus areas like mindfulness and resilience. It is not intended for high-acuity or emergency-based concerns, but because TextcoachTM is seamlessly integrated with a client’s other programs, Coaches can ensure that people with urgent concerns are guided to the proper level of care or modality within their EAP or benefit plan.
Getting started is super fast and simple. A member can create their profile and choose their focus areas in just a few minutes and can immediately begin dialogue with their Coach.
TextcoachTM is reframing the importance of offering a variety of modalities that are meaningful to everyone. The platform appeals to a percentage of every population who won’t raise their hand for help or who feel that traditional counseling isn’t for them by offering a convenient and safe way to work with a licensed and experienced counselor with no appointments, no wait times, no judgment and no stigma.
|Shortlister Public Site
|Who can Access Shortlister?||Versions of the Shortlister app are available for employers and benefits consultants to access detailed information on service providers and issue RFPs.||Anyone can access the basic vendor data listed on the Shortlister public site, free of charge.|
|Do employer & consultant users pay to access Shortlister?||Yes – There is a monthly subscription fee||No – Shortlister's public site has tens of thousands of visitors per month that are researching vendors. They do not pay to access this basic vendor data.|
|Do service providers pay to be listed?||No – Service providers can enroll on the Shortlister app for free.||No – Service Providers do not pay to be listed on the Shortlister public site.|
|Can service providers pay to improve their position?||No – The Shortlister app's matching algorithm is completely neutral & unbiased. It matches employer & consultant users with service providers based on how closely the buyers requirements match the service provider's capabilities.||Yes – ONLY on Shortlister's public site. Service providers can bid to show up higher on listing pages. This is how Shortlister is compensated for the substantial effort it takes to curate this pages and vet vendor data.|
|What if a service provider doesn't pay Shortlister?||Nothing – Service providers don't pay a fee to participate on the Shortlister app and are matched based on how well their capabilities align with a buyer's demographics and needs.||Service providers will still be listed on the pages for the services they provide, they will just be listed below those that have bid to list higher on that particular product page.|
|What about the Top Vendor lists at the top of the product listing pages? Is there a fee to be listed?||Not Applicable – The Shortlister app doesn't display Top Vendor lists because the algorithm generates a custom list based on the customer's needs.||Yes - There is a nominal fee of $50 per quarter that's charged if a service provider is approved for a Top Vendor list. Shortlister evaluates vendor capabilities & market performance data to determine who should be listed. Evaluating this data takes considerable time and effort, so the nominal $50 fee covers the cost of the work it takes to curate these lists. If a vendor applies for a Top Vendor list but doesn’t meet the criteria, they are not charged a fee.|
|Who provides reviews of service providers?||Reviews on Shortlister's app are collected from employers and consultants. Service providers are also able to collect reviews from their customers, once they are validated by Shortlister. When a user is logged into the Shortlister app, they can clearly see the source of the review.||Public site reviews are an aggregation of employer, consultant and provider-collected reviews. There is no way for public site visitors to differentiate the source of the review.|
|Do service providers see information and reviews put in the site by your users?||Service providers cannot see the information put in by Shortlister's consultant and employer users.||Service providers can see information that was collected from their own clients.|