Shortlister hosted Holly Snider, Solutions Architect at Alight Solutions, to learn how their app, SmartBen NOW, makes HR and benefits information accessible to employees year-round all in one place.
We know that employers are trying to become more and more creative with their benefits strategy to minimize the impact of the rising healthcare costs, both for themselves, and for their employees, as well as deliver options and programs to attract the best talent and help meet employees where they’re at. All these new benefit programs are introduced such as telemedicine, transparency tools, cessation programs, disease management programs, fertility programs, wellness incentives, financial tools —- you name it!! The goal of providing these resources is to add value to the core benefit package and help the employee understand how to consume their benefits all year.
The more creative you get with your clients to try to and identify programs that will be impactful to their employee population, while simultaneously trying to not overload them with options and information, the more employees can become confused about what’s actually available to them, and where to find programs when they need them. Ultimately, employers are being tasked with presenting this information in a way that will capture employees’ attention, educate them, AND keep benefits relevant all year long.
Are important programs and messages getting lost in the shuffle?
Office workers, on average, receive 132 inbound emails every day
38% of employees say they don’t know where to find information on pay, benefits or HR topics
With each program comes a new log in and new app to download and learn
The average American has over 130 online accounts registered to a single email
Alight helps simplify benefits strategies with their mobile application, SmartBen NOW. It’s designed to be a place where employees can use ONE login to access all their benefit information, personalized to them, all year. They can access detailed information year-round about their deductibles, plan balances, wellness program employees can even store their ID cards within the app!
Alight builds connections to each program so employees no longer must download individual apps, remember what each program is for, or even what programs are available to them. They’ll see only what they’re eligible for, coupled with direct and specific messaging that applies to them and how they should be consuming benefits.
Making life simpler
Easy access to personal, health and financial information through one dashboard
With one password
Managing multiple passwords for access to benefit information is a thing of the past
More productive and satisfied employees
Create a better experience for employees while keeping benefits top of mind
SmartBen NOW will also help employers and HR teams manage benefits more effectively. Employers can monitor utilization. Analytics include how many users have downloaded the app, how many are logged in, how many are using the app for enrollment, and so much more.
Employers can choose the order in which the tools are presented and control the messaging to the employee to allow for targeted and relevant reminders to take action. Choose from Alight’s library of templates and control the delivery method, timing, audience, language, etc.
Benefits aren’t benefiting employees or employers who don’t know how to access them. SmartBen NOW is constructed to simplify the benefits experience for consultants, employers, and employees alike to drive engagement and maximize utilization.
|Shortlister Public Site
|Who can Access Shortlister?||Versions of the Shortlister app are available for employers and benefits consultants to access detailed information on service providers and issue RFPs.||Anyone can access the basic vendor data listed on the Shortlister public site, free of charge.|
|Do employer & consultant users pay to access Shortlister?||Yes – There is a monthly subscription fee||No – Shortlister's public site has tens of thousands of visitors per month that are researching vendors. They do not pay to access this basic vendor data.|
|Do service providers pay to be listed?||No – Service providers can enroll on the Shortlister app for free.||No – Service Providers do not pay to be listed on the Shortlister public site.|
|Can service providers pay to improve their position?||No – The Shortlister app's matching algorithm is completely neutral & unbiased. It matches employer & consultant users with service providers based on how closely the buyers requirements match the service provider's capabilities.||Yes – ONLY on Shortlister's public site. Service providers can bid to show up higher on listing pages. This is how Shortlister is compensated for the substantial effort it takes to curate this pages and vet vendor data.|
|What if a service provider doesn't pay Shortlister?||Nothing – Service providers don't pay a fee to participate on the Shortlister app and are matched based on how well their capabilities align with a buyer's demographics and needs.||Service providers will still be listed on the pages for the services they provide, they will just be listed below those that have bid to list higher on that particular product page.|
|What about the Top Vendor lists at the top of the product listing pages? Is there a fee to be listed?||Not Applicable – The Shortlister app doesn't display Top Vendor lists because the algorithm generates a custom list based on the customer's needs.||Yes - There is a nominal fee of $50 per quarter that's charged if a service provider is approved for a Top Vendor list. Shortlister evaluates vendor capabilities & market performance data to determine who should be listed. Evaluating this data takes considerable time and effort, so the nominal $50 fee covers the cost of the work it takes to curate these lists. If a vendor applies for a Top Vendor list but doesn’t meet the criteria, they are not charged a fee.|
|Who provides reviews of service providers?||Reviews on Shortlister's app are collected from employers and consultants. Service providers are also able to collect reviews from their customers, once they are validated by Shortlister. When a user is logged into the Shortlister app, they can clearly see the source of the review.||Public site reviews are an aggregation of employer, consultant and provider-collected reviews. There is no way for public site visitors to differentiate the source of the review.|
|Do service providers see information and reviews put in the site by your users?||Service providers cannot see the information put in by Shortlister's consultant and employer users.||Service providers can see information that was collected from their own clients.|